Security at GuidenAI
We prioritize the security and privacy of your data across all our AI products and services.
Our Security Commitment
At GuidenAI, security isn't just a feature—it's a foundational principle. We implement industry-leading security practices at every level of our organization to ensure your data and interactions with our AI systems remain protected, private, and compliant with global regulations.
Security Infrastructure
Our security infrastructure is built on multiple layers of protection to safeguard your data:
End-to-End Encryption
All data transmitted between our systems and your devices is protected with TLS 1.3 encryption, ensuring your sensitive information remains secure in transit.
Advanced Access Controls
We implement strict role-based access controls (RBAC) and multi-factor authentication (MFA) to ensure only authorized personnel can access sensitive systems.
Continuous Monitoring
Our security operations center (SOC) provides 24/7 monitoring of all systems and networks to detect and respond to potential security threats in real-time.
Regular Security Updates
We maintain a rigorous patching schedule to address security vulnerabilities and ensure all systems are up-to-date with the latest security patches.
Data Protection
Protecting your data is our highest priority. We implement comprehensive data protection measures:
- Data Encryption at Rest: All stored data is encrypted using AES-256 encryption.
- Secure Data Centers: Our infrastructure is hosted in SOC 2 compliant data centers with physical security controls.
- Data Minimization: We only collect and retain the minimum data necessary to provide our services.
- Regular Backups: We perform automated, encrypted backups to ensure data recoverability in case of emergencies.
- Secure Deletion: When data is no longer needed, it is securely deleted following industry standards.
AI-Specific Security Measures
As an AI-focused company, we implement additional security measures specific to AI systems:
- Prompt Injection Protection: Our AI systems are designed to detect and prevent prompt injection and other AI-specific attacks.
- Training Data Security: We secure all training data and model parameters with strict access controls and encryption.
- Output Filtering: We implement multiple layers of content filters to prevent generation of harmful or unauthorized content.
- Regular AI Safety Audits: Our AI systems undergo regular security and safety audits to identify and mitigate potential risks.
- Model Explainability: We prioritize transparency in our AI decision-making processes and provide appropriate levels of explanations for AI-generated outputs.
Compliance and Certifications
GuidenAI maintains compliance with industry standards and regulations to ensure the highest level of security:
GDPR Compliant
SOC 2 Type II
ISO 27001
HIPAA Compliant
Our security team regularly reviews and updates our practices to maintain compliance with evolving regulations and industry best practices.
Security Testing
We maintain a rigorous security testing program to identify and address potential vulnerabilities:
- Penetration Testing: We conduct regular penetration testing by third-party security experts to identify and remediate potential vulnerabilities.
- Vulnerability Scanning: Automated vulnerability scanning runs continuously across our infrastructure.
- Security Code Reviews: All code undergoes security review before deployment to production.
- Bug Bounty Program: We operate a bug bounty program to encourage responsible disclosure of security vulnerabilities.
Incident Response
While we take extensive preventative measures, we also maintain a comprehensive incident response plan:
- 24/7 Response Team: Our security team is available 24/7 to respond to potential security incidents.
- Documented Procedures: We maintain detailed incident response procedures to ensure quick and effective response to any security events.
- Regular Drills: We conduct regular incident response drills to ensure our team is prepared for real-world scenarios.
- Transparent Communication: In the event of a security incident affecting our users, we commit to timely and transparent communication.
Reporting Security Concerns
If you discover a potential security vulnerability or have security concerns about our products or services, please contact our security team immediately:
Email: [email protected]
For urgent matters: +1 628-218-8666
We take all security reports seriously and will investigate promptly.
Contact Us
For general security inquiries or more information about our security practices, please contact us:
GuidenAI Inc.
50 California St #1500
San Francisco, CA 94111
United States
Hotline: +1 628-218-8666
Email: [email protected]
