Effective Date: September 19, 2024

GuidenAI Inc. ("we", "us", or "our") values your privacy and is committed to safeguarding your personal information. This Privacy Policy explains in detail how we collect, use, store, and share your information when you use the GuidenAI - AI Travel Guide ("App") available on CH Play and Appstore or any other related services offered by us (collectively, the "Service"). By using the Service, you agree to the practices described in this Privacy Policy.

1. Information We Collect

When you use our Service, we may collect various types of information, including:

1.1 Personal Information

We collect personal information that you provide when signing up, contacting us, or using the app's features. This includes:

• Full Name: Collected when you create an account.
• Email Address: Used for account creation, app-related communication, and personalized services.
• Phone Number: Optional but may be used to enhance your user experience or communicate urgent updates.
• Travel Preferences: Such as your preferred destinations, type of travel (adventure, leisure, etc.), and accommodation preferences.

1.2 Location Information

To deliver personalized travel plans and ensure optimal functionality, we collect location data. This may include:

• Precise Location Data: Captured through GPS or Wi-Fi triangulation to provide location-specific recommendations or navigation. We only collect this data with your explicit consent.
• Approximate Location Data: Used when you allow access to a less precise location.

You can manage your location settings on your mobile device, but certain app features may not work properly if location access is disabled.

1.3 Device Information

We gather information about your device to ensure the app functions properly and to improve its performance:

• Device Model and Manufacturer: Includes the type of phone or tablet you're using.
• Operating System Information: Such as Android version details to ensure compatibility.
• Unique Device Identifiers: Including but not limited to MAC address or IMEI.
• Mobile Network Information: Data such as carrier information to ensure optimal performance.

1.4 Usage Data

To continually improve our app and user experience, we collect data on how you interact with the Service. This may include:

• App Usage Patterns: Pages or features you interact with, frequency of use, and time spent using specific features.
• Error and Crash Data: Information that helps us diagnose and fix issues within the app.
• Analytics Data: Collected to optimize app performance, identify trends, and enhance user experience.

1.5 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience. Cookies may track information like:

• Your preferences, such as language settings or previously selected destinations.
• App performance metrics to help us improve the app.
• Behavioral patterns to tailor advertisements and promotional content.

You can manage your cookie preferences through your device settings or browser options, but disabling cookies may affect the functionality of the app.

2. How We Use Your Information

Your data is collected and used for the following purposes:

2.1 To Provide and Enhance the Service

We use your personal and device information to provide core app functionality, such as generating AI-powered travel recommendations, AR navigation support, and personalized trip plans. Additionally, your preferences and usage patterns help us tailor the Service to your needs.

2.2 To Communicate With You

Your contact details may be used to send you essential updates, respond to queries, notify you of changes to the app, or send promotional offers and recommendations. You may choose to opt-out of promotional communications through a link in the email or by contacting us.

2.3 To Improve Our Service

Data analytics plays a crucial role in how we improve the app. By analyzing usage data, crash reports, and performance metrics, we ensure a smooth and continually evolving user experience. This includes debugging issues, optimizing performance, and developing new features that enhance usability.

2.4 Legal and Compliance Obligations

In some instances, we may be required to use or disclose your personal information to comply with applicable laws, regulations, legal processes, or governmental requests. We will ensure that such disclosure is in line with applicable data protection laws.

3. How We Share Your Information

Your privacy is paramount to us, and we do not sell your personal information. However, there are certain situations where we may share your data with trusted third parties:

3.1 Service Providers

We may share your data with third-party vendors who provide services to us, such as cloud storage providers, analytics partners, and customer support platforms. These third parties are required to follow strict data protection agreements to safeguard your information and may only use it for specified purposes related to our Service.

3.2 Legal Disclosures

We may share your personal information if required by law or in response to valid legal requests by public authorities. This includes responding to court orders, subpoenas, or other legal processes. We will make reasonable efforts to inform you if such disclosure is necessary unless prohibited by law.

3.3 Business Transfers

If GuidenAI Inc. is involved in a merger, acquisition, or asset sale, your personal data may be transferred as part of that transaction. In the event of such a transfer, we will take steps to ensure that your data remains protected and is used only in a manner consistent with this Privacy Policy.

3.4 Affiliates

We may share your information with our affiliates, including any subsidiaries, joint ventures, or other companies under common control with us. These entities will only use your information as outlined in this Privacy Policy.

4. Your Privacy Choices

We provide various ways for you to manage your privacy and control how your data is handled:

4.1 Access, Update, or Delete Your Data

You have the right to request access to the personal information we hold about you. You can also update, correct, or delete your information by contacting us at [email protected]. In some cases, we may retain certain data if required by law or for legitimate business purposes.

4.2 Manage Communications

If you wish to opt-out of marketing communications, you can unsubscribe by following the instructions in the emails or by contacting us directly. Please note that you will continue to receive necessary updates related to your account or use of the Service.

4.3 Control Location Data

You have the option to control the app's access to your location information through your device's privacy settings. However, certain features of the app, such as location-based recommendations, may not function properly without access to your precise location.

4.4 Cookie Preferences

You can manage how cookies and tracking technologies are used by adjusting your browser or device settings. Please note that disabling cookies may affect the overall user experience, including personalization features.

5. Data Security

We implement robust technical and organizational measures to protect your data from unauthorized access, alteration, disclosure, or destruction. This includes encryption of sensitive data, secure data transmission protocols, and access controls. While we strive to safeguard your information, please understand that no method of transmission over the internet is completely secure. We cannot guarantee absolute security but are committed to addressing security vulnerabilities in a timely manner.

6. Data Retention

We retain your personal data only as long as necessary to provide our services or to comply with legal obligations. The retention period varies based on the nature of the information and the purpose for which it is processed. Once data is no longer required, we will securely delete or anonymize it. If you request to delete your account or data, we will honor your request, subject to legal and contractual restrictions.

7. Children's Privacy

The Service is not intended for children under 13 years of age, and we do not knowingly collect personal data from children under 13. If we discover that we have inadvertently collected such data, we will take immediate steps to delete it. Parents or guardians who believe their child has provided us with personal information should contact us at [email protected].

8. International Data Transfers

GuidenAI Inc. is based in the United States, and your information may be processed in the United States or other countries where our service providers operate. These countries may have data protection laws that differ from your home jurisdiction. When transferring personal data, we ensure appropriate safeguards, such as standard contractual clauses, to protect your data.

9. Changes to This Privacy Policy

We may periodically update this Privacy Policy to reflect changes in our practices, legal requirements, or new technology implementations. If we make significant changes, we will notify you through the app or via email. Continued use of the Service after such changes are posted will be deemed acceptance of the updated Privacy Policy.

10. Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy or how your data is handled, please feel free to contact us using the details below:

GuidenAI Inc.
50 California St #1500,
San Francisco, CA 94111
United States
Hotline: +1 628-218-8666
Email: [email protected]

By using the GuidenAI - AI Travel Guide app, you agree to this Privacy Policy and consent to the processing of your personal data as described.