1.Who we are

GuidenAI Inc. ("GuidenAI", "we", "us") is a Delaware corporation with offices in San Francisco, California, United States and Ho Chi Minh City, Vietnam. We are responsible for the personal information collected through this website.

2.What this policy covers

This policy applies to guidenai.com and to communications you have with us as a company, for example when you email us or book a meeting.

Our products, Broxi AI (broxi.ai) and Genpio (genpio.com), are offered on their own websites. Where a product publishes its own privacy policy, that policy governs your use of that product.

When a business customer uses our products to process information about its own users or customers, we process that information on the customer's behalf and under our agreement with them. In that case the customer decides how the information is used, and questions should be directed to them first.

3.Information we collect

Information you give us:

• Contact details such as your name, email address, company and job title when you email us, book a meeting or otherwise get in touch.
• The content of your messages and anything you choose to share about your project.

Information collected automatically when you visit the site:

• Technical data that browsers send with every request, such as IP address, browser type, device type, operating system, referring page and the pages you view. Our hosting provider records this in standard server logs.
• Your language preference, which the site stores in your browser (see "Cookies and local storage" below).

Information from other sources: we may receive business contact details from public professional sources, event organisers or partners when you have interacted with them about GuidenAI.

4.How we use information

• To respond to your enquiries and hold the meetings you request.
• To operate, maintain and secure the website, including detecting and preventing abuse.
• To understand how the site is used and improve it.
• To send you information about our products where you have asked for it or where the law otherwise allows. You can opt out at any time.
• To comply with legal obligations and to establish, exercise or defend legal claims.

5.Legal bases (EEA, UK and similar laws)

Where laws such as the GDPR apply, we rely on: our legitimate interests in running and securing our business and responding to you; steps taken at your request before entering into a contract; your consent, where we ask for it (you can withdraw it at any time); and compliance with legal obligations.

6.How we share information

We do not sell your personal information, and we do not share it for cross-context behavioural advertising.

We share it only as follows:

• Service providers who help us run the site and our business, such as hosting, email and scheduling providers, under contracts that limit their use of the information to providing services to us.
• Our own offices and team members in the United States and Vietnam, where they need it to do their work.
• Authorities or other parties where required by law, or where necessary to protect the rights, property or safety of GuidenAI, our users or others.
• A buyer or successor in connection with a merger, acquisition or sale of assets, subject to this policy.

7.International transfers

We operate from the United States and Vietnam, and our service providers may process information in other countries. Where the law requires it, we use appropriate safeguards for these transfers, such as the European Commission's Standard Contractual Clauses.

8.How long we keep information

We keep personal information only for as long as we need it for the purposes above (for example, for the duration of a business conversation and a reasonable period afterwards), or for as long as the law requires. Server logs are kept for a limited period for security and troubleshooting.

9.Your rights and choices

Depending on where you live, you may have the right to:

• Access the personal information we hold about you and receive a copy of it.
• Correct information that is inaccurate or incomplete.
• Delete your information.
• Object to or restrict certain processing, including direct marketing.
• Receive your information in a portable format.
• Withdraw consent where we rely on it.

California residents have the rights described above under the CCPA, as amended by the CPRA, and will not be discriminated against for exercising them. We do not sell or share personal information as those terms are defined in that law.

To make a request, email [email protected]. We may need to verify your identity before acting on it. You can also complain to your local data protection authority.

10.Cookies and local storage

guidenai.com does not set advertising or analytics cookies. The site stores one value in your browser's local storage, namely your chosen language under the key "guidenai_lang", so that pages open in that language on your next visit. You can clear it at any time from your browser settings.

The site loads its typeface from Google Fonts, so your browser connects to Google's servers to fetch it. Google's handling of that request is described at policies.google.com/privacy.

11.Security

We use administrative, technical and organisational measures designed to protect personal information. No system is completely secure, however. Our Security page at guidenai.com/security describes our practices and how to report a vulnerability.

12.Children

The site is intended for businesses and is not directed at children under 16. We do not knowingly collect personal information from them. If you believe a child has given us personal information, contact us and we will delete it.

13.Changes to this policy

We may update this policy from time to time. When we do, we will change the "Last updated" date at the top of this page, and where changes are significant we will take reasonable steps to let you know.

14.Contact us

For questions about this policy or your personal information, email [email protected].